Redland Cleaning Services
Last updated: February 2026
1. About Us
Redland Cleaning Services Limited is a company registered in England and Wales.
Registered Office: 21 Langton Court Road, Bristol, BS44EH
Company Number: 16978867
Email: [email protected]
Telephone: 0117 463 3177
We provide domestic cleaning services to residential customers in the United Kingdom.
2. These Terms
These Terms and Conditions govern all bookings and services provided by Redland Cleaning Services Limited (“we”, “us”, “our”).
By booking a service through our website, you (“the Customer”) agree to be legally bound by these Terms.
3. Our Services
We provide domestic cleaning services, including but not limited to:
- Regular domestic cleaning
- One-off cleaning
- Deep cleaning
- End of tenancy cleaning
The exact scope of work will be agreed during booking. We reserve the right to refuse any service request at our discretion.
4. Booking and Contract Formation
4.1 Bookings are made via our website.
4.2 A legally binding contract is formed when:
- You receive booking confirmation by email, and
- Payment (or any required deposit) has been successfully processed via Stripe.
4.3 You must provide accurate and complete information when booking. We are not responsible for issues caused by incorrect details.
5. Prices and Payment
5.1 All prices are shown in GBP (£).
5.2 We are not VAT registered, therefore VAT is not charged on our services.
5.3 Payments are processed securely via Stripe. We do not store full card details.
5.4 We reserve the right to change our prices at any time, but confirmed bookings will not be affected.
5.5 If additional time or services are required because the condition of the property is significantly different from what was described at booking, we will inform you and agree any price adjustment before continuing where reasonably possible.
6. Your Right to Cancel (Consumer Contracts Regulations 2013)
Because you book online, you have a legal right to cancel within 14 days of making the booking without giving any reason.
However:
- If you ask us to start the service within this 14-day period, and
- The service is fully completed,
You lose your right to cancel once the service has been fully performed.
If you cancel after work has started, you must pay for the services provided up to the time of cancellation.
To cancel, contact us at: [email protected]
7. Our Cancellation & Rescheduling Policy
7.1 You may cancel or reschedule free of charge if you give at least 48 hours’ notice before your appointment.
7.2 If you cancel or reschedule:
- Between 24–48 hours before the appointment → 50% of the booking fee may be charged
- Less than 24 hours before the appointment → 100% of the booking fee may be charged
7.3 If our cleaners cannot access the property at the agreed time (e.g. no key, no one home, incorrect address), this will be treated as a late cancellation and the full fee may be charged.
Refunds (where applicable) will be returned via Stripe to the original payment method.
8. Access, Utilities & Safety
You must ensure:
- Safe and reasonable access to the property
- Electricity and running water are available
- The working environment is safe
We may refuse or stop work if we believe conditions are unsafe, including:
- Hazardous substances
- Structural dangers
- Aggressive behaviour
- Uncontrolled pets
In such cases, charges may still apply.
9. Pets
Pets must be secured or supervised. We are not responsible for pets escaping during cleaning.
10. What We Do Not Clean
For health and safety reasons, we do not clean:
- Human or animal waste
- Blood or bodily fluids
- Sharps or needles
- Severe mould infestations
- Pest infestations
- Hazardous or toxic materials
- Areas requiring specialist equipment (e.g., high exterior windows)
11. Arrival Times
We will aim to arrive at the scheduled time but may arrive within a reasonable time window due to traffic or delays. We will notify you if we are running late.
12. Quality of Service & Complaints
12.1 If you are not satisfied, you must notify us within 24 hours of the service being completed.
12.2 We may offer a free re-clean of the affected areas. This must be allowed before any refund is considered.
12.3 Photographic evidence may be requested.
Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.
13. Damage and Liability
13.1 We are insured for public liability.
13.2 If damage occurs, you must notify us within 24 hours with supporting evidence.
13.3 We will investigate and may repair, replace, or compensate at our discretion, subject to our insurance terms.
13.4 We are not liable for:
- Pre-existing damage
- Wear and tear
- Items not properly secured
- Damage resulting from faulty fixtures or fittings
13.5 We do not exclude or limit liability for:
- Death or personal injury caused by negligence
- Fraud
- Any matter that cannot legally be limited under UK law
14. Keys and Security
If keys are provided:
- We will take reasonable care of them
- Keys are held securely and anonymously where possible
- Loss due to our negligence will be handled via our insurance
You are responsible for providing correct alarm instructions.
15. Photographs
We may take photographs before or after cleaning for quality control or training.
We will not use identifiable images of your home for marketing without your explicit consent.
16. Data Protection
We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
We use your data to:
- Manage bookings
- Provide services
- Process payments
- Communicate with you
Payments are processed by Stripe. For more details, see our Privacy Policy.
17. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, transport disruption, or government restrictions.
18. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website. Existing bookings will be governed by the Terms in place at the time of booking.
19. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.