Redland Cleaning Services Limited
Last updated: February 2026
Redland Cleaning Services Limited is committed to protecting your personal data and respecting your privacy. This notice explains what information we collect, how we use it, and your rights under UK data protection law.
Who We Are
Redland Cleaning Services Limited provides domestic cleaning services in the UK.
Data Controller: Redland Cleaning Services Limited
Email: [email protected]
Phone: 0117 463 3177
We are registered with the Information Commissioner’s Office (ICO) as required.
What Personal Data We Collect
We may collect and store the following personal information about customers:
- Name
- Address where cleaning services are provided
- Email address
- Phone number
- Access information (for example key arrangements, alarm instructions, pet information)
- Booking and service history
- Payment and invoicing details
If you apply to work with us, we may also collect employment-related information such as contact details, work history, right-to-work information and references.
How We Use Your Personal Data
We use your information to:
- Provide and manage cleaning services
- Arrange bookings and contact you about appointments
- Send invoices and keep financial records
- Respond to enquiries or complaints
- Manage keys, alarm details and property access safely
- Meet our legal obligations (for example tax and accounting requirements)
We do not sell your personal data to third parties.
Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to provide the cleaning services you have requested
- Legal obligation – to keep records for tax and legal purposes
- Legitimate interests – to run and improve our business in a way that does not override your rights
Who We Share Your Data With
We only share personal data when necessary, for example with:
- Accountants or bookkeeping providers
- Software providers we use to manage bookings or invoices
- HMRC or other authorities where required by law
All third parties are expected to respect the security of your data.
How We Keep Your Data Safe
We take reasonable steps to protect your personal data, including:
- Password-protected devices and systems
- Limiting access to personal data to those who need it
- Secure storage of paper records
- Secure disposal of information we no longer need
How Long We Keep Your Data
We only keep personal data for as long as necessary:
- Customer contact and service records – while you are a client and for a period afterwards in case of queries
- Financial and invoicing records – typically 6 years to meet tax requirements
- Job applicant data – only for as long as needed for recruitment purposes
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Request deletion of your data where appropriate
- Object to certain types of processing
- Request restriction of processing in some circumstances
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk